Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last Updated: January 1, 2024

This Privacy Policy applies to Canadian residents and complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Personal Information

  • Name and email address when you create an account
  • Age verification information (18+ requirement)
  • Communication preferences
  • Support inquiries and correspondence

Usage Information

  • Game play statistics and preferences
  • Device information and browser type
  • IP address and general location (province/territory)
  • Website usage patterns and analytics

2. How We Use Your Information

  • Provide and improve our social casino services
  • Ensure compliance with age restrictions (18+)
  • Communicate with you about your account and our services
  • Provide customer support and respond to inquiries
  • Analyze usage patterns to improve user experience
  • Ensure platform security and prevent fraud
  • Send promotional communications (with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With your explicit consent
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist in operating our platform
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL encryption for data transmission
  • Secure servers with restricted access
  • Regular security audits and updates
  • Employee training on privacy and security
  • Data backup and recovery procedures

5. Your Rights (Canadian Residents)

Under Canadian privacy law, you have the following rights:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request transfer of your data
  • Withdrawal: Withdraw consent for processing
  • Complaint: File a complaint with privacy authorities

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential cookies for platform functionality
  • Analytics cookies to understand usage patterns
  • Preference cookies to remember your settings
  • You can control cookie settings in your browser

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for 7 years after account closure, unless you request earlier deletion.

8. Children's Privacy

Our services are intended for adults 18 years and older. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected information from someone under 18, we will delete it immediately.

9. Contact Information

For privacy-related questions or to exercise your rights, contact us:

Email: privacy@elitesocialplay.com

Phone: 1-800-ELITE-CA

Mail: Privacy Officer, Elite Social Play, Toronto, ON, Canada

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

πŸ‡¨πŸ‡¦ Canadian Privacy Commitment

As a Canadian company, we are committed to protecting your privacy in accordance with Canadian privacy laws and standards. Your trust is important to us, and we work hard to earn and maintain it every day.